1. Acceptance
These Terms of Service (“Terms”) govern your access to and use of the Flo With Anup website, mobile experience, classes, courses, programs, and any related services (collectively, the “Service”), operated by Anup, based in New Jersey, United States (“Flow With Anup,” “we,” “us,” or “our”).
By creating an account, subscribing, purchasing a program, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
2. Account responsibilities
You agree to:
- Provide accurate, current, and complete information when creating an account and keep it up to date.
- Keep your password and account credentials confidential and notify us immediately at support@flowithanup.com if you suspect unauthorised access.
- Be at least 16 years of age. Users under 16 may not create an account.
- Take responsibility for all activity that occurs under your account.
- Use the Service only for lawful, personal, non-commercial purposes. You may not resell, redistribute, share, screen- record, or publicly perform any of our paid content.
3. Subscriptions and auto-renewal
Some parts of the Service are available only to paying subscribers. Subscriptions are billed in advance on a recurring cycle (monthly or annual, depending on the plan you choose) and renew automatically at the end of each cycle until cancelled.
Prices are shown at the time of purchase in your local currency, where supported. Applicable taxes (such as GST in India and sales tax in supported US jurisdictions) are added at checkout where required by law.
We may change subscription prices from time to time. If we change the price of your current plan, we will give you at least 30 days’ notice by email before the change takes effect, and you may cancel before the new price applies.
4. Refund policy
European Union — 14-day cooling-off
Consumers in the European Union have a 14-day right of withdrawal for digital services, under the Consumer Rights Directive 2011/83/EU, provided no paid content has yet been accessed. By accessing a paid class, course, or program within the 14-day window, you expressly consent to immediate performance of the service and acknowledge that you forfeit the right of withdrawal for that content.
To exercise the cooling-off right, email support@flowithanup.com within 14 days of subscribing. We will refund the full amount within 14 days of receiving the request.
All other regions — 7-day discretionary refund
For subscribers outside the EU, we offer a 7-day refund window at our discretion. Email support@flowithanup.com within 7 days of your initial subscription charge to request a refund.
Pro-rated refunds for documented dissatisfaction
If you experience a service issue we cannot resolve, you may request a pro-rated refund within 30 days of the charge. Refunds of this kind are reviewed case-by-case and granted at our discretion.
One-time purchases (such as standalone programs or course bundles) follow the same regional cooling-off rules above and are otherwise non-refundable once content has been accessed.
5. Cancellation
You can cancel your subscription at any time from Dashboard → Account. Cancellation stops the next renewal; your access continues uninterrupted until the end of the period you have already paid for. No partial refund is issued for the unused portion of a cycle, except as described in Section 4.
6. Payment failures and suspension
When a scheduled payment fails (for example, an expired card or insufficient funds), we will:
- Email you a notice of the failed charge and a link to update your payment method.
- Display a banner in your dashboard indicating that the account is past due.
- Retry the charge up to three times over the following days.
- If all three retries fail, suspend access to paid features. Your account row, content history, and streak data are preserved; access is restored as soon as a successful payment goes through.
If your account remains suspended for more than 90 days, we may terminate the subscription per Section 11.
7. Intellectual property
All video content, written copy, photography, graphics, illustrations, branding, and software comprising the Service are the property of Flo With Anup or our licensors and are protected by copyright, trademark, and other intellectual- property laws.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the content for your personal, non-commercial use during the period your subscription or one-time purchase is active. You may not:
- Download, copy, screen-record, reproduce, republish, or redistribute any of our content.
- Use our content to train any machine-learning model, build derivative works, or run any group/class on our behalf without written permission.
- Remove or alter any copyright, trademark, or attribution notices.
Feedback and suggestions you send us about the Service may be used by us without restriction or compensation.
8. Disclaimers
The Service is not medical advice. Movement guidance, classes, programs, and any educational content provided through Flo With Anup are general wellness information. They are not a substitute for professional medical advice, diagnosis, or treatment. Statements about body reliability are wellness statements, not medical claims.
Consult a qualified physician or other healthcare provider before starting any movement program, especially if you are pregnant, recovering from injury or surgery, or have any chronic condition. Stop immediately if you experience pain, dizziness, or any symptom that concerns you, and seek medical attention.
The Service is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law.
9. Limitation of liability
To the maximum extent permitted by applicable law, Flow With Anup, its operators, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of the Service, including loss of profits, data, goodwill, or other intangible losses.
Our total aggregate liability for any claim arising out of or related to the Service is limited to the greater of (a) the amount you paid to us in the 12 months preceding the event giving rise to the claim, or (b) one hundred US dollars (USD 100), whichever is higher.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the limits above may not apply to you in full. Nothing in these Terms excludes liability that cannot lawfully be excluded — including, in the United Kingdom and the EU, liability for death or personal injury caused by negligence, or for fraud.
10. Governing law and dispute resolution
These Terms and any dispute arising out of or related to them or the Service are governed by the laws of India, without regard to its conflict-of-laws rules. The courts at Mumbai, Maharashtra, India shall have exclusive jurisdiction over any matter not subject to arbitration under this section.
Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be finally resolved by binding arbitration administered under the Arbitration and Conciliation Act, 1996 of India. The seat and venue of arbitration shall be Mumbai, India. The language of the arbitration shall be English. The arbitral tribunal shall consist of a sole arbitrator mutually appointed by the parties; failing agreement, appointment shall be made under the said Act.
Class-action waiver (United States). To the maximum extent permitted by law, you and Flow With Anup agree that any dispute will be brought in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
Future change for non-India users. We may, by written notice and a 30-day prospective update to these Terms, change the governing law and arbitral seat for users outside India once a registered US entity is in place. Until that notice is given, the India-law clauses above apply to all users.
11. Termination
You may stop using the Service and close your account at any time from Dashboard → Account → Privacy.
We may suspend or terminate your account, with reasonable notice where practicable, if you breach these Terms, abuse the Service, infringe our or any third party’s intellectual-property rights, or pose a security or fraud risk. Where notice is not practicable (for example, an active fraud or security threat), we may act first and notify you afterwards.
Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) survive.
12. Changes to these terms
We may revise these Terms from time to time. Non-material changes (such as clarifications, formatting, or re-numbering) take effect when posted, with the “Last updated” date reflecting the change.
For material changes that affect your rights or obligations, we will give you at least 30 days’ advance notice by email and via a banner in the Service. If you continue to use the Service after the change takes effect, you accept the revised Terms. If you do not accept, you may cancel your subscription before the effective date and stop using the Service.
13. Contact
Legal notices and questions about these Terms should be sent to legal@flowithanup.com. Operational and account-support requests should go to support@flowithanup.com.